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Privacy Policy

Introduction

This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services.

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Information We Collect

  • Personal Information: Information you provide voluntarily, such as your name, email, and address.

  • Automated Information: Information collected automatically, such as your IP address, cookies, and browsing behavior.

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How We Use Your Information

  • To process orders and manage shipping.

  • To send newsletters or promotional content (with your consent).

  • To improve your user experience and our services.

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Sharing Your Information

We do not share your personal information with third parties, except for:

  • Service providers (e.g., shipping or payment processors).

  • Legal obligations (e.g., compliance with laws).

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Your Rights

You have the right to access, modify, or delete your personal data. For any inquiries, please contact us at artbyflavie@gmail.com

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Terms of Use

Acceptance of Terms

By accessing or using our website, you agree to these terms and conditions. If you do not agree, please refrain from using the site.

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Use of the Site

  • You must be at least 18 years old to use this site.

  • You agree not to use the site for unlawful or fraudulent activities.​

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Intellectual Property

All content on this website, including images and text, is the property of Art by Vie Inc. and is protected by copyright laws. Reproduction without permission is prohibited.

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Limitation of Liability

We are not liable for any indirect or consequential damages arising from the use of our website.

Return Policy

Overview

We aim to ensure your satisfaction with every order. Please review the following conditions for returns and refunds based on the type of product purchased.

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Items Eligible for Returns or Exchanges

  • Jewelry: Returns are accepted within 14 days of delivery if the item is unused, unworn, and in its original packaging. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

  • Prints: Returns are accepted within 14 days of delivery if the item is returned in its original condition and packaging. Return shipping costs are the responsibility of the customer unless the print arrives damaged or defective.

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Non-Returnable and Non-Refundable Items

  • Original Artwork: All sales of original artwork are final due to their unique and one-of-a-kind nature.

  • Digital Tattoo Flash Files: As digital products are delivered instantly, they are non-refundable.

  • Tattoo Services: All payments for tattoo appointments and deposits are non-refundable.

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Refunds

Refunds for eligible returns will be processed within 7 business days of receiving and inspecting the returned item. Refunds are issued to the original payment method only.

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How to Initiate a Return

To initiate a return, contact us at artbyflavie@gmail.com with your order number, receipt from original purchase and details of your request. We will provide instructions on how to proceed.

Shipping Policy

Shipping Methods

We ship exclusively within Canada using Canada Post. (For now!)

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Processing Time

Orders are processed within 3 business days after payment confirmation.

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Delivery Times

Domestic Shipping: 3 to 5 days.

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Shipping Costs

We charge a flat-rate shipping fee of $13 for all orders.

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Lost or Damaged Items

While we take care to package your order securely, we are not responsible for items lost or damaged during transit. If an issue occurs, please contact us, and we will assist you in filing a claim with Canada Post.

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